How to return and/or exchange your Luxreaders

It's so easy and it's for free.

Returns

Happy customers are our first priority. It is important for us that our customers are satisfied with their glasses, and therefore we have recently extended the return period to 30 days. From now on, our policy allows you to reconsider your purchase and return any item completely free of charge, without having to specify the reason.

1. Prepare the package

Remove the pre-paid return label* from inside the package and the CN 22 sticker** and accompany them with the package. Write your order number on the return label so it is visible. Place the items*** in a box, preferably the original box****.

How to fill in the CN 22 label: You only have to fill in value (£29 for 1 pair of glasses), total value and date with your signature.

Your CN 22 label should be enclosed along with your return label.

2. Ship the package - we pay for it

Deliver your Luxreaders package to any UK Post Office and send it to us. Not to worry - we will cover shipping costs.

3. Get refunded

As soon as we receive your returned product in our warehouse, we will refund the amount within 14 days.

Exchange a package

Please note: Returning products is always free using the Luxreaders prepaid return label. However, exchanges may incur extra delivery fees.

*Delivery costs for returns are only covered when purchasing 3 pairs of glasses. Additional shipping costs may occur when exchanging products.

Our exchanges are easily done! Just follow the guide below:

1. Product packaging

Please pack the products, preferably, in the original packaging. Write your order number on the prepaid return label and fill out the CN 22 sticker and accompany with the package.

2. Fill out labels

Write your order number on the return label and fill out the CN 22 sticker. This step is mandatory, otherwise we will not receive the package and be able to issue your refund automatically. See example below:

Quantity and detailed description of contents: 1 x glasses
Weight: 70 gram (1 pair of glasses)
Value: £29 (1 pair of glasses) 

How to fill in the CN 22 label: You only have to fill in value (£29 for 1 pair of glasses), total value and date with your signature.

3. Delivering the package

Deliver the package to the nearest parcel shop or post office. 

4. Order again

The desired glasses must be ordered again via our website. To obtain the same unit price as on the original order with 3 pairs, please contact our customer service with your order number and how many pairs you returned for a discount code*.

As soon as we have received the return package, the payment will be refunded to the payment method used.

*Delivery costs for returns are only covered when purchasing 3 pairs of glasses. Furthermore, additional shipping costs may occur when exchanging products due to redelivery.

* Our label is an International Accepted Return Label. The reason no barcode is printed on it is that the recipient, in this case, Luxreaders, pays for shipping as soon as the package is received. Therefore, you are NOT required to pay any shipping charges.

** We require a CN 22 sticker for products that are returned abroad so that they can be registered and valued accordingly. If products are returned without this label there is a possibility we will not receive your returned products.

*** Items delivered in separate packages must be returned separately. Please be sure to place the item in its correct box, or the time to receive your refund may be extended.

**** Make sure to write your order number on the return label on the box so that it is visible